The Knowledge Add file option makes it easy to upload files from your computer or sync third party services like Google Drive and Box. It's a great option for linking off to important policies that are updated on your cloud file system, but you want to feature on Twine.

Adding Knowledge Files

Knowledge Files live alongside Articles in your Knowledge Library and are treated in exactly the same way. They sit in the same categories as articles and as far as a user is concerned, there isn't a lot of difference. However, for admins, instead of writing content you can simply upload your documents and Twine will embed them for you.

Here's what they look like:

To add a File, simply head to your Knowledge library, click Add and select File from the drop-down menu. 

You can then give the file a title, tag and add things like mandatory read, just like you would a normal article. Use the Attach file button to select files from your computer, or the Google Drive or Box buttons to select live files from these services. You'll need to contact us to connect your Drive or Box accounts (more about this below). 

Adding Knowledge Files from third parties

Before you can add files from a third-party service, you'll need to have it turned it on by one of our support staff (see: Contacting support).

If it is your first time uploading to Twine from one of these services, you will first have to connect your account to Twine in order to have access to your files. Press the service you would like to use and press the Connect [your service] button.

You'll now see a screen like the one below (depending on what service you are using). Fill out your credentials and follow the steps to connect your account.

Once you've connected your account, you will be able to access all the folders on your file system and upload them straight to Twine 🚀

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